Canaries in the Coal Mine

MSL programs were a technical outgrowth of sales, but they have since evolved to partake in field-based clinical and educational efforts for companies’ products. However, in many pharma companies, that evolution has not gone far enough. Companies still continue to focus MSL activities o­n pushing information out rather than pulling it in from the field and integrating it into their decision-making processes. As such, companies are missing the opportunity to leverage MSLs within a sensory web.

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Author(s): 
Canaries in the Coal Mine .
Journal: 
Pharmaceutical Executive, May 1, 2004.